FAQ
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What is the delivery cycle for regular products?
Standard Production Cycle: API Steel Pipe: 20-25 days Structural Pipe: 15-18 days Expedited service available (fastest 10 days, 8% surcharge applies)
How to handle quality issues after receiving the goods?
24-hour Response Mechanism: Submit photos/video evidence Options: Resend qualified products (priority) Compensation according to contract amount (up to 120%) Third-party arbitration (e.g., SGS testing) 100% historical quality issue resolution rate, average processing time 3 days
How to ensure the dimensional accuracy of steel pipes?
We use: German imported rolling mill (tolerance controlled within ±0.1mm) Online laser diameter measuring instrument (100% full inspection) 3D inspection report provided for each batch (including data such as ellipticity and wall thickness distribution)
What payment methods are available?
We offer flexible payment options: New clients: 30% T/T prepayment + 70% upon presentation of copy of Bill of Lading (most secure) Returning clients: LC at sight (accepted from major international banks) Small samples: PayPal/Western Union ❗DP payment method is not accepted
Can you produce anti-sulfur steel pipes that meet the NACE MR0175 standard?
Yes, we possess mature production technology for acid-resistant steel pipes: Hardness control ≤22HRC (meets NACE requirements) Provide HIC (hydrogen-induced cracking) and SSC (sulfide stress corrosion) test reports Have supplied goods to multiple sulfur-containing oil fields projects in the Middle East
What types of steel pipes does your company mainly produce?
The company mainly produces pipe fittings of various materials, including carbon steel, alloy steel, stainless steel, etc., with complete specifications to meet the needs of different customers.